Experience & Achievements
Transformative leadership delivering measurable business outcomes across global technology operations
Career Highlights
Led $4B+ global IT infrastructure transformation for JPMorgan Chase to comply with national security mandates across 14 data centers while improving footprint by 56%, capacity by 32%, efficiencies by 8%, and security by 32%.
Boosted efficiencies through AI implementations, including AI-based call screening that freed up sales rep time to grow revenues 27%, AI analysis of trader best practices, and AI CS assistant that cut need for employee response by 31%.
Built top-performing teams at JPMorgan Chase and led them in major data center migrations, cloud migrations, business continuity enhancements, and IT governance realignments to improve efficiencies and client experience.
Turned around low technical team morale through innovative promotion plan, including accelerated training, certification, and mobility, increasing employee engagement by 92%, retention by 23%, and promotions by 15%.
AI Implementation Leadership
Spearheading AI-driven transformation initiatives that deliver quantifiable business impact across multiple domains
AI-Driven Lead Generation
Challenge:
Client inbound lead flow was inconsistent and relied heavily on manual outreach, limiting conversion potential.
Solution:
Deployed AI-driven lead generation systems leveraging predictive analytics and real-time data enrichment to identify high-quality prospects.
Impact:
Improved inbound leads by 230%, reduced manual prospecting time by 65%, and increased lead-to-conversion ratio by 48%.
AI Content Generation Systems
Challenge:
Content production across departments lacked consistency, scalability, and cohesive messaging.
Solution:
Deployed AI-driven content generation systems capable of producing text, image, and video assets through standardized workflows.
Impact:
Improved content consistency by 701%, reduced production time by 83%, and increased engagement metrics across multiple channels.
High-Density GPU Clusters for AI Workloads
Challenge:
On-premise AI workloads suffered from limited compute resources and long inference times.
Solution:
Deployed high-density GPU clusters to supply compute power for AI inference and training workloads across multiple business units.
Impact:
Reduced model inference time by 74%, improved energy efficiency, and enabled new enterprise AI capabilities on-premise.
Secure Air-Gapped LLM Deployment
Challenge:
Sensitive applications required AI capabilities without exposure to external cloud APIs, raising data security concerns.
Solution:
Deployed locally secured, open-source LLM instances within air-gapped environments to support confidential AI workloads.
Impact:
Improved risk posture, reduced external attack surfaces, and enabled AI adoption in regulated and high-security use cases.
Voice AI Systems for Customer Engagement
Challenge:
Customer follow-ups and inbound call handling were inconsistent, creating bottlenecks in communication workflows.
Solution:
Implemented voice AI systems capable of managing both outbound and inbound call workloads with customized conversational models.
Impact:
Improved customer follow-up rates by 120%, enhanced satisfaction scores, and reduced missed call volume by 63%.
Professional Experience
Vice President, Infrastructure, Data Centers, Technology Laboratory
JPMorgan Chase
World's largest bank with $278B in revenue in 2024.
Progressive leadership roles leading global cross-functional teams to drive digital transformations, enterprise system upgrades, and migrations. Directed regional data center operations, redefined data governance model, led worldwide data center restructuring, advised executive team, built $80M technology lab to accelerate technology development.
Key Accomplishments
$4B Consolidating Datacenter Footprint While Modernizing Infrastructure
Challenge: JPMorgan had a huge problem, 14 data centers spread across various geographical regions with aging infrastructure, many installed in inefficient office buildings not designed to support data center infrastructure.
Action: Built (4) 40MW hyper-scale data centers in various regions to consolidate footprint and reduce operating expenses. Acquired 100-acre plots of land to allow future expansion.
Impact: Reduced data center footprint by 28% with another 28% scheduled for decommission. Added 4 patents to Intellectual Property portfolio, prevented a $14M outage, increased storage capacity by 32%, increased operational efficiency by 8%, reduced incidents by 32%, increased security posture and reduced overall risk.
Emerging Technologies
Challenge: JPMorgan did not have a place to consistently test various emerging technologies such as Electronic Trading Systems, GPUs, and Virtual Reality.
Action: Created an environment and process for evaluating emerging technologies.
Impact: 71% decrease in time to deployment. Delivered 7 Proof of Concepts including ETS, Virtual Reality, OpenShift virtualization, server hardware, Software-Defined Networking (SDN).
Technology Lab Migration
Challenge: Global Real Estate needed to sell a New York office building containing a 1MW Technology Lab with 11,000 devices.
Action: Built a team, constructed a new data center for relocation, decommissioned unused equipment, repurposed assets, and migrated remaining infrastructure.
Impact: Sold the building to NYU for $122M. Reduced technology footprint by 72% (8,000 devices, 10,000 disk drives). Zero downtime for 40% of clients. Increased testing/proof of concept capabilities and security posture.
Director of Infrastructure and Risk
Almanac Technologies, Denver, CO
Leading debt collection law firm with operations in 8 Western states.
Recruited to transform technology governance, service delivery, and risk management across 7 facilities to improve operational efficiencies, cross-functional collaboration, and risk management. Implemented collaborative change management process to facilitate digital transformation and system migrations. $1M budget.
Key Accomplishments
Risk Management that Landed the Largest Bank on the Planet as a Client
Challenge: Almanac Technologies wanted to acquire debt collection placements from larger banks and institutions, but these institutions had very strict requirements for Risk Management of IT Infrastructure.
Action: Developed a detailed Risk Management and Governance Framework based on NIST standards. Implemented the controls to ensure compliance and demonstrated effectiveness during onboarding evaluations and periodic audits.
Impact: Landed JPMorgan Chase & Co as a client, generating approximately $1M per month in new business.
6-Figure Savings via Automation
Challenge: Almanac Technologies infrastructure was fragmented and aging. Business and technology processes were inefficient.
Action: Implemented automated processes for recurring tasks and optimized workflows.
Impact: $98k annual savings (10% of budget) via infrastructure optimization. $280k annual savings (28% of budget) via automation, eliminating 30 outsourced positions and 1 internal position. Reduced manual work by 27% annually.
Disaster Recovery that Saved the Firm
Challenge: Network infrastructure went offline, costing the firm $100k per hour during business hours.
Action: Executed the Disaster Recovery plan previously implemented, reducing the outage to 4 hours.
Impact: Saved $1.15M by preventing a $900k outage and accommodating a 2-week lead time to obtain $250k of new network equipment.
Cloud Solutions Engineer
Njevity, Denver, CO
$3B provider of cloud infrastructure services.
Led cross-functional coordination of engineering, client services, and compliance teams in over 80 domestic and global client system migrations to virtualized Azure and VMWare cloud infrastructure while minimizing business interruptions through optimized migration strategies and close client collaboration. Owned all aspects of virtualized infrastructure.
Key Accomplishments
Standardized cloud migration planning and deployment processes to optimize collaboration of engineering, client services, and compliance teams, reduce onboarding time by 30%, and ensure same quality of service for all clients.
Slashed overall client migration downtime by 82% and unplanned downtime by 100% through improved execution planning and preemptive risk mitigation protocols, significantly enhancing customer satisfaction.
Eliminated 99% of compliance and audit risks for client migrations and data protection, dramatically raising confidence of clients in highly regulated industries, by implementing default, baseline security controls for all clients.
Infrastructure Manager / Information Security Manager
United States Navy, San Diego, CA
Managed mission-critical technology operations supporting wartime and disaster response environments globally.
Directed mission-critical technology operations and global digital change initiatives in wartime and disaster response environments, including anti-piracy and counterterrorism technology deployments supporting real-time multinational lifesaving operations. Managed classified networks, including cryptographic security and change leadership.
Key Accomplishments
Played key role in rescue of 13 hostages from Iranian fishing vessel and capture of 15 pirates in northern Arabian Sea by equipping US Navy rescue vessel with latest secure communications technology and training crew in its use.
Built and deployed state-of-art classified, covert communications networks enabling US Navy to communicate securely with allies in battle areas and conduct effective multinational operations.
Patents & Innovation
Infrastructure engineering innovations recognized through 5 issued patents
Systems and Methods for Modular Cabinet Cable Pass-Through
US11653461Disclosed are modular cabinet cable pass-through systems using U-shaped lead and follower plates with varied leg lengths and a bottom plate forming openings.
View on Google PatentsSystems and Methods for Automated Equipment Cabinet Leveling
US11751687An automated cabinet leveling system uses motor-driven worm gears, foot devices, and sensors to detect orientation and adjust feet for leveling.
View on Google PatentsAutomated Cable Runner
US11955783An automated cable runner travels along a supported pathway over a tray, carrying a cable holder to autonomously deploy cabling end to end.
View on Google PatentsAutomated Cable Runner
US12294203B2A method deploys cabling in a tray using an automated cable runner that travels along a supported pathway to place cabling from start to end.
View on Google PatentsAutomated Cable Runner
US20250233392A1A computing apparatus controls an automated cable runner carriage, receiving deployment requests and directing cabling travel along a pathway into a tray.
View on Google PatentsEducation
Bachelor of Science
Infrastructure Engineering
University of Phoenix
Associate's Degree
Applied Science and Industrial Management Technology
Florida State College, Jacksonville, FL